Collect your passport

After a visa application decision has been made, you can pick up your documents from the Visa Application Centre or have your documents returned to you by courier for an additional fee. For some Visa Application Centres your documents will only be returned via courier.

Collecting your documents in person: bring the receipt issued by the Visa Application Centre and a form of Government identification. If permitted you may be able to send a representative to collect your documents; they will need to present a letter of authorisation signed by you, bring the receipt issued to you by the Visa Application Centre and their Government identification.

Please check with the Visa Application Centre at time of your appointment for the options available to collect your documents.